Also, you might want to remember that there are a lot of terms and phrases used in ISO 9001 which can seem common as part of your working day-to-day language, but which have an exceedingly certain complex indicating during the typical; these are actually formally outlined in Clause 3 of https://www.nathanisoconsulting.com/blog/why-iso-certification-is-crucial-for-businesses-in-the-uae/