Bad automation traps callers. Good systems know when to step aside. AI Voice Agents for Customer Service escalate early with context intact so conversations don’t restart midstream. I’ve seen trust evaporate when people had to repeat themselves. Exei treats escalation as intelligence, not failure. Calls continue instead of resetting. https://medium.com/@aidanbutler110/ai-voice-agents-for-customer-service-that-reduce-friction-at-scale-b8a31d6e35be